FAQ’s

Why is my toilet backing up?

Although there are several possibilities as to why this happens, the most common cause is a bad flushing mechanism that doesn’t release enough water to push waste from the bowl. Other reasons include toilet misuse –flushing the wrong types of products, or a worn-out bowl (where water usually just spins), or stoppage in the sewer line.

What causes stoppages?

Misuse of toilets by flushing wrong types of products. Drains are most often clogged with a buildup of grease and/or soap. Some foods to avoid putting down the kitchen garbage disposals are grease, rice, pasta (any starchy foods), onion peels, egg shells, and stems from flowers. Also, separation of pipes due to ground movement or age of system can cause stoppages.

Why is my hot water brown?

Traditional water heaters store large amounts of heated water that, over time, can begin to rust and collect sediment at the bottom. As a result, the heater needs to be drained to remove the rust and sediment or replaced if the damage is too great to ensure peak efficiency for the unit.

Should I repair or replace my faucet?

As with all mechanical devices, it is subject to wear. In many cases, rebuilding an old faucet is just a temporary repair. If the seats cannot be replaced then replacement of stems and washers will not repair the problem.

Can you fix my water heater instead of replacing it?

If the water heater is leaking from the tank, it must be replaced. Ask your service professional about a new energy-efficient tankless that qualifies for up to a $1,500.00 tax credit.

What do I do if I smell gas?

Evacuate your home if necessary and call the gas company to have them come out and shut off the gas immediately. The gas company will then inform you that you will need to call a licensed plumber to have them test, locate and repair the leak(s).

Why is my water bill so high?

Dripping faucets and running toilets are the usual cause. However, you may have more extensive problems.

Why is water leaking from the air conditioner?

The primary drain is stopped up or is restricted. Also, if the water is missing in the secondary line or the secondary line is stopped up or restricted, it can cause this problem. It could also be that the air conditioner was not installed properly. Have cooling coil and drain checked out.

Do allergy filters really work?

Most allergy filters restrict too much airflow, causing motors to overwork and leading to reduced efficiency of your heating and cooling system.